Fast-growing B2B companies use Sequence to provide their customers a world class billing experience. If you’re about to roll out Sequence, use this guide to get advice on how to communicate your new billing workflow to customers.

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Information for businesses using Sequence

Give your customer a heads-up about your new billing workflow with this example email template (you may optionally include any of the above images).

Subject: Upcoming changes to our billing process


We’re improving our billing process and are switching to a new billing provider: Sequence.
Here’s what this means for you:
• Enhanced invoice emails: You will now receive invoice emails via Sequence, sent from notifications@sequencehq.com.
• View invoices online: Invoices can be viewed online through a unique link, in your personalized billing portal.
• Invoice history: Your billing portal includes a history of past invoices and their payment status.
• Usage overview: Track consumption in your billing portal, and see how each invoice is calculated in granular detail based on your latest usage.

You can learn more about Sequence here. We’re excited to bring more transparency to your billing process. If you have any further questions, please do not hesitate to reach out.

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Guide for end-customers

Use the end-customer guide to help your customers understand what to expect and how to retrieve invoices. End-customer guide