When a customer is billed, Sequence automatically uses any available credits to offset the total.
Available credits are automatically applied to offset charges
The billing engine uses metric credits ahead of cash credits. So when calculating charges for any usage-based products, Sequence will look for any eligible credits associated with the metric for said usage based product. If any are found, they will create a Line Item to offset the default cost of the product.
After assessing all products, any available Cash Credits will be applied to reduce the remaining costs.
In both cases, credit grants expiring soonest are drawn from first.
Customer’s credit balances are deducted when an invoice is created. If the invoice is subsequently voided, any credits used in the voided invoice will be added back to the credit balance.